(863) 400-0431 | TTY: 711

NOT AFFILIATED WITH OR ENDORSED BY THE GOVERNMENT OR THE FEDERAL MEDICARE PROGRAM.

We do not offer every plan available in your area. Currently we represent 5 organizations which offer 30 products in your area. Please contact Medicare.gov, 1-800-MEDICARE (1-800-633-4227) TTY: 711, or your local State Health Insurance Program (SHIP) to get information on all of your options.

Terms of Service

Effective Date: January 1, 2026 | Last Updated: January 1, 2026

Introduction

These Terms of Service ("Terms") govern your use of the website and services provided by The Bumgardner Insurance Group ("BIG," "we," "us," or "our"), a licensed insurance agency operating in Florida and other states. By accessing our website, using our services, or engaging with us in any capacity, you agree to be bound by these Terms.

The Bumgardner Insurance Group is licensed by the Florida Department of Financial Services and other state insurance departments where we conduct business. We are subject to federal and state insurance regulations, including those governing Medicare and ACA marketplace plans.

Acceptance of Terms

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our website or services.

These Terms constitute a legally binding agreement between you and The Bumgardner Insurance Group. We may modify these Terms at any time, and such modifications will be effective immediately upon posting on our website.

Services Provided

Insurance Services

We provide the following insurance-related services:

  • Medicare Advantage plan consultation and enrollment assistance
  • Medicare Supplement (Medigap) insurance guidance
  • Medicare Part D prescription drug plan assistance
  • ACA marketplace plan consultation and enrollment support
  • Individual and family health insurance guidance
  • Annual enrollment period support and plan reviews
  • Ongoing customer service and claims assistance

Educational Services

  • Insurance education and information
  • Plan comparison and analysis
  • Enrollment deadline reminders
  • Healthcare navigation assistance

Important Disclaimers

We are NOT affiliated with the federal government, Medicare, or the Centers for Medicare & Medicaid Services (CMS).We are an independent insurance agency licensed to sell Medicare and ACA plans.

We do not provide medical advice, legal advice, or tax advice. Our services are limited to insurance consultation and enrollment assistance.

User Responsibilities

Accurate Information

You agree to:

  • Provide accurate, complete, and truthful information
  • Update us promptly of any changes to your information
  • Notify us of changes in your health status, income, or other relevant circumstances
  • Review all insurance applications and documents carefully before signing

Compliance with Laws

You agree to comply with all applicable federal and state laws, including insurance regulations, Medicare rules, and ACA requirements. You understand that providing false information on insurance applications may constitute fraud.

Website Use

  • Use our website only for lawful purposes
  • Not attempt to gain unauthorized access to our systems
  • Not transmit viruses, malware, or other harmful code
  • Respect intellectual property rights
  • Not use our website to spam or harass others

Compensation and Potential Conflicts

How We Are Compensated

We receive compensation from insurance companies when you enroll in their plans. This compensation does not increase the cost of your insurance. Different insurance companies may pay different commission rates, which could create a potential conflict of interest.

Our Commitment

Despite potential compensation differences, we are committed to helping you find the plan that best meets your needs and budget. We will disclose any material conflicts of interest and provide objective guidance based on your individual circumstances.

Limitations of Liability

Service Limitations

Our services are limited to insurance consultation and enrollment assistance. We do not:

  • Guarantee acceptance into any insurance plan
  • Control insurance company decisions regarding coverage or claims
  • Provide medical, legal, or tax advice
  • Guarantee specific outcomes or savings
  • Control changes to insurance plans or benefits

Liability Limitations

To the maximum extent permitted by Florida law and federal law:

  • We are not liable for decisions made by insurance companies
  • We are not responsible for changes to insurance plans or benefits
  • Our liability is limited to the amount of compensation we received for your enrollment
  • We are not liable for indirect, consequential, or punitive damages
  • We are not responsible for technical issues with insurance company websites or systems

Insurance Company Relationship

Your insurance coverage is provided by the insurance company, not by us. We act as an intermediary to help you understand and enroll in coverage. All coverage decisions, claims processing, and benefit determinations are made by the insurance company according to their policies and procedures.

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We comply with federal privacy laws including HIPAA, the Gramm-Leach-Bliley Act, and applicable state privacy regulations. We maintain appropriate safeguards to protect your personal and health information.

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of The Bumgardner Insurance Group or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission. You may print or download content for your personal, non-commercial use only.

Termination

Either party may terminate our service relationship at any time with or without cause. Termination does not affect:

  • Insurance policies already in effect
  • Our obligations under applicable insurance regulations
  • Your obligations to insurance companies
  • Provisions of these Terms that by their nature should survive termination

Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of Florida and applicable federal laws, without regard to conflict of law principles.

Dispute Resolution Process

In the event of a dispute, we encourage you to first contact us directly to attempt resolution. If we cannot resolve the dispute informally, you may:

  • File a complaint with the Florida Department of Financial Services
  • Contact the insurance company directly for coverage-related issues
  • Seek resolution through the courts of Polk County, Florida
  • For Medicare-related issues, contact Medicare at 1-800-MEDICARE

Regulatory Complaints

You have the right to file complaints with regulatory authorities, including:

  • Florida Department of Financial Services: 1-877-693-5236 or MyFloridaCFO.com
  • Centers for Medicare & Medicaid Services: 1-800-MEDICARE (1-800-633-4227)
  • Department of Health and Human Services (HIPAA complaints): HHS.gov/hipaa

Regulatory Compliance

Licensing and Regulation

The Bumgardner Insurance Group is licensed and regulated by:

  • Florida Department of Financial Services, Division of Insurance Agent and Agency Services
  • Centers for Medicare & Medicaid Services (CMS) for Medicare-related services
  • Other state insurance departments where we are licensed to conduct business

Agent Information

Max Bumgardner
Florida License: G033810
National Producer Number (NPN): 20824488

Christine Bumgardner
Florida License: [License Number]
National Producer Number (NPN): [NPN Number]

Compliance Standards

We comply with all applicable laws and regulations, including:

  • Florida Insurance Code and regulations
  • Medicare marketing and enrollment regulations
  • ACA marketplace rules and requirements
  • HIPAA privacy and security requirements
  • Gramm-Leach-Bliley Act financial privacy rules
  • Americans with Disabilities Act accessibility requirements

Accessibility Commitment

We are committed to ensuring that our website and services are accessible to people with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and the Americans with Disabilities Act (ADA).

If you encounter any accessibility barriers or need assistance accessing our services, please contact us and we will work to provide alternative access methods.

Miscellaneous Provisions

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and The Bumgardner Insurance Group regarding your use of our website and services.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

Assignment

You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations without restriction.

Contact Information

If you have questions about these Terms of Service or need to report a concern, please contact us:

The Bumgardner Insurance Group

Email

max@bumgardnerinsurance.com

Phone

(863) 400-0431

Mailing Address

The Bumgardner Insurance Group
[Your Business Address]
Lakeland, FL [ZIP Code]

These Terms of Service are effective as of January 1, 2026

Last Updated: January 1, 2026